“Haven’t received our emails?” – Important Notice

Dear Customers,

We have received numerous reports regarding missing order confirmation and shipping emails.

• Make sure your registered email address is correct.
• Check your spam or junk mail folders.
• Add [email protected] to your safe sender list (whitelist).

If you still haven’t received any emails:

• Verify the email you entered at checkout.
• If we can’t confirm your payment after 5 days due to email issues, your order may be canceled.
• To update your email or ask questions, contact us through the inquiry form or email: [email protected]

📱 Mobile Carrier Whitelisting Instructions:

docomo (NTT DoCoMo):

• Go to iMenu → Customer Support → Email Settings
• Select "Spam Mail Settings" → "Detailed Settings"
• Enter i-mode password (default: 0000)
• Set allowed domains and add [email protected]

au (KDDI / iPhone):

• Send SMS to #5000 with the message 1234
• Follow the URL received to open Email Settings
• Add [email protected] to the accepted domain list

SoftBank (iPhone & SMS/MMS):

• Access MySoftBank → Email Settings → Spam Filter
• Under “Allowed Addresses,” add [email protected]

📧 Webmail Instructions:

Gmail:

• Go to Settings → Filters and Blocked Addresses
• Create a filter with From: [email protected]
• Check “Never send it to spam” and save

Yahoo! Mail:

• Go to Mail Options → Filters
• Create a new filter with From containing [email protected]

Hotmail/Outlook:

• Settings → View all Outlook settings → Junk email
• Add [email protected] to the Safe senders list

We appreciate your understanding and cooperation.

— kimikicks.store Support Team